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Frequently asked questions
Items not currently available will show a sold out button and won't allow to add to a cart. Items are restocked often, so please check back or reach out with a message and we can let you know when it should be back in stock.
We don't measure our success by winning design awards or seeing our products in high gloss magazines, although we think that is pretty cool. We're successful only when you, our customer is completely satisfied with your purchase from us.
Buy with confidence - we guarantee the quality of our merchandise and your satisfaction.
If we sent you the wrong item in error, or the merchandise arrived damaged:
Please contact our Customer Service at email@example.com or 800.426.6394 immediately for a return merchandise authorization number and further instructions. We ship all replacement orders back to you for FREE in appreciation of your business with us.
Purchases may be returned with a $6.50 restocking fee for any other reason within 20 days of receipt of merchandise.
Contact Customer Service at firstname.lastname@example.org or 800.426.6394 to initiate your return.
Orders ship from our Springfield, Illinois warehouse using Ground Freight or LTL services from carriers like USPS, FedEx and UPS. Consequently, we can only ship to locations within the continental United States.
Orders placed by 12 pm ET are processed and shipped out the same business day. Orders placed after 12 pm ET are processed and shipped out the next business day. Shipments arrive within 1 to 6 business days, depending on distance to travel and carrier routes.
Business days exclude Saturday, Sunday, and major holidays.
Major holidays vary by year but include:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Eve
- Christmas Day
- New Year's Eve
Shipping Charges: Our shipping and handling charges simply cover a portion of our costs. Given that they are based on location and order size, they are visible, if applicable, on the cart page.
Taxes: We're required to collect and remit state taxes for deliveries to Illinois and Washington. You are responsible for any other locales.